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TowMigo Privacy Policy

Last Updated: September 19, 2025

1. Information We Collect

We collect personal information when you use our services, including:

• Contact Information: Name, email address, phone number, and physical address
• Vehicle Information: Make, model, year, license plate number, and VIN
• Location Data: To dispatch service to your exact location
• Payment Information: Credit card details and billing information
• Service History: Records of services provided to you

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and support messages
• Communicate about promotions and upcoming events
• Monitor and analyze usage and trends

3. Information Sharing

We do not share your personal information with third parties except:

• With service providers who perform services on our behalf
• When required by law or to respond to legal process
• To protect the rights and property of TowMigo, our agents, and customers
• In connection with any merger, sale of company assets, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Choices

You may update, correct, or delete information about you at any time by logging into your account or contacting us directly. You may opt out of receiving promotional communications from us.

6. Changes to This Policy

We may modify this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@towmigo.com.

TowMigo Terms of Service

Effective Date: July 23, 2025

1. Acceptance of Terms

By accessing or using the TowMigo services, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Services Provided

TowMigo provides roadside assistance services including but not limited to towing, jump starts, tire changes, lockout services, and fuel delivery.

3. User Responsibilities

You agree to:

• Provide accurate and complete information about your location and vehicle
• Ensure safe access to your vehicle for our service providers
• Comply with all applicable laws and regulations
• Pay for services rendered in accordance with our pricing

4. Payment Terms

Payment for services is due upon completion of service. We accept major credit cards and digital payment methods. Prices are subject to change without notice.

5. Limitation of Liability

TowMigo shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

6. Service Limitations

Our services may be subject to availability, geographical restrictions, and vehicle type limitations. We reserve the right to refuse service at our discretion.

7. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

8. Governing Law

These terms shall be governed by the laws of India without regard to conflict of law principles.

9. Contact Information

For questions about these Terms, contact us at support@towmigo.com.

TowMigo Refund Policy

Last Updated: July 23, 2025

1. General Refund Policy

TowMigo provides refunds under the following circumstances:

• If service was not rendered as requested and paid for
• If there was an overcharge due to billing error
• If service was cancelled before our team was dispatched

2. Non-Refundable Services

The following situations are typically not eligible for refunds:

• Services already rendered (except in cases of service failure)
• Membership fees for annual roadside assistance plans
• Services cancelled after our team was dispatched
• No-show situations where our team arrives but cannot locate customer

3. Refund Process

To request a refund:

1. Contact our customer service within 7 days of the service date
2. Provide your service reference number and payment details
3. Explain the reason for your refund request
4. Allow 5-7 business days for processing after approval

4. Method of Refund

Refunds will be issued to the original payment method used. Processing times may vary depending on your financial institution.

5. Disputed Charges

If you believe there has been an error in billing, please contact us at billing@towmigo.com before disputing with your payment provider.

6. Contact Us

For questions about our refund policy, please contact us at support@towmigo.com or call +918447274918.