Privacy Promise

Last Updated: 04-Aug-2025

TL;DR: We only collect what's necessary to get you back on the road quickly. Your data stays safe and is never sold.

1. Our Privacy Philosophy

At TowMigo, we believe your privacy is as important as your stranded vehicle. This policy explains how we handle your information across:

2. What We Collect & Why

📍 Location Data

Play Store App: We request location access ONLY when you:

  • Request emergency towing
  • Search for nearby EV chargers
  • Enable roadside assistance dispatch

Website: Approximate location via browser for service area verification.

💳 Payment Info

Processed securely through:

Razorpay Stripe PayPal

We never store full card numbers - all transactions are PCI-DSS compliant.

Other Information

3. Data Handling For

  • Location shared only with assigned service vendor
  • Contact details visible to vendor until service completion
  • Payment history stored for 3 years for warranty claims

  • Business registration documents stored securely
  • Service ratings visible to future customers
  • Payout details encrypted (bank/PayTM/UPI)

4. Who Sees Your Data?

Data Type Customers Vendors Third Parties
Location Only yours During active service Never
Contact Info Yours only For service coordination Payment processors only
Payment Details Masked Never Secure gateways only

5. Our Security Shield

256-bit Encryption

PCI-DSS Compliance

Vendor Vetting

Secure Cloud Storage

6. You're in Control

App Permissions

Manage via your device settings:

  • Android: Settings → Apps → TowMigo → Permissions
  • Revoke location anytime (but needed for emergency services)

Website Controls

7. Questions? We're Here!