1. Introduction
Welcome to TowMigo ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.
This Privacy Policy is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Digital Personal Data Protection Act, 2023 that require publishing the rules and regulations, privacy policy, and terms of use for access or usage of our services.
By accessing or using our Services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information (name, email address, phone number)
- Vehicle Information (make, model, year, VIN, license plate number)
- Location Data (for service dispatch and navigation)
- Payment Information (processed securely through payment gateways)
- Service History (details of previous services availed)
2.2 Automatically Collected Information
When you use our services, we may automatically collect:
- Device Information (IP address, browser type, device type)
- Usage Data (pages visited, features used, time spent)
- Log Information (error reports, performance data)
- Cookies and Similar Technologies (as described in Section 5)
Legal Basis for Processing
We process your personal data on the following legal bases:
- Performance of a contract with you (providing requested services)
- Your consent (for marketing communications and cookies)
- Legitimate interests (improving our services, fraud prevention)
- Compliance with legal obligations (tax laws, regulatory requirements)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve our services
- Process transactions and send service notifications
- Dispatch roadside assistance and towing services
- Facilitate communication between customers and service providers
- Send technical notices, updates, and security alerts
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
Legal Compliance
We may use your information as necessary to:
- Comply with applicable laws, regulations, and legal processes
- Respond to requests from public and government authorities
- Enforce our terms and conditions
- Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others
4. Data Sharing and Disclosure
We may share your information with the following categories of recipients:
4.1 Service Providers
We share information with third-party vendors who perform services on our behalf, such as:
- Payment processing (Razorpay, Stripe, PhonePe, PayPal)
- Cloud storage providers (AWS, Google Cloud)
- Analytics providers (Google Analytics)
- Marketing and communication platforms
4.2 Towing Partners and Service Providers
We share necessary information with our network of service providers to facilitate your requested services, including:
- Location data for service dispatch
- Vehicle information for appropriate service preparation
- Contact information for service coordination
4.3 Legal Requirements
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
4.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred to the successor entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for the website to function properly | Session |
| Preference Cookies | Remember your preferences and settings | 1 Year |
| Analytics Cookies | Collect information about how you use our website | 2 Years |
| Marketing Cookies | Track visitors across websites to display relevant ads | 90 Days |
5.2 Your Cookie Choices
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
You can manage your cookie preferences through our Cookie Settings tool, accessible at the bottom of our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data encrypted in transit and at rest using AES-256
Access Controls
Role-based access with multi-factor authentication
Regular Audits
Security assessments and penetration testing
Secure Infrastructure
AWS infrastructure with security best practices
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | 3 years after last activity | Service continuity and customer support |
| Transaction Data | 7 years | Legal and tax compliance |
| Service History | 5 years | Warranty claims and service quality |
| Marketing Data | 2 years after last engagement | Marketing communications |
| Website Analytics | 26 months | Service improvement |
After the retention period expires, we will securely delete or anonymize your personal data so it can no longer be associated with you.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
You have the right to:
- Access the personal data we hold about you
- Request a copy of your personal data in a structured format
- Know the sources of collected data and purposes of processing
You have the right to:
- Rectify inaccurate or incomplete personal data
- Request deletion of your personal data
- Withdraw consent for data processing
You have the right to:
- Restrict or object to our processing of your personal data
- Opt-out of marketing communications
- Lodge a complaint with a supervisory authority
Under Indian IT Act, you have the right to:
- Address grievances to our Grievance Officer
- Request details of data shared with third parties
- Cease data processing despite prior consent
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@towmigo.com. We will respond to your request within 30 days, in compliance with applicable laws.
9. Children's Privacy
Our services are not intended for users under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Abhiraj Kumar
Email: grievance@towmigo.com
Phone: +91-8447274918
Address: noida Sector 22 201301
Time: Mon to Fri (9:00 AM to 6:00 PM IST)
You may contact the Grievance Officer to address any discrepancies or grievances you may have regarding the processing of your personal data. The Grievance Officer will redress the grievances within one month from the date of receipt of grievance.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Privacy Concerns: privacy@towmigo.com
Data Access Requests: data-request@towmigo.com
General Inquiries: info@towmigo.com
Customer Support: +91-8447274918
Privacy Officer: +91-8447274919
Business Hours: 24/7 (Customer Support)
TowMigo
noida
Sector 22 201301
India