Terms and Conditions

Last Updated: July 23, 2025 | Effective Immediately

1. Introduction

Welcome to TowMigo ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our towing and roadside assistance services ("Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

2. Service Overview

TownMigo provides professional 24/7 towing and roadside assistance services including but not limited to:

  • Vehicle towing and recovery services
  • Emergency roadside assistance (jump starts, tire changes, lockout services)
  • Fuel delivery services
  • Electric vehicle charging support
  • Winching and recovery services

3. Payment and Refund Policy

3.1 Payment Terms

  • All services require payment upon completion unless prior arrangements have been made
  • We accept all major credit/debit cards and digital payment methods
  • Prices are subject to change without notice based on service requirements
  • Additional charges may apply for special circumstances (after hours, hazardous conditions, etc.)

3.2 Refund Policy

Due to the immediate and perishable nature of our services, TowMigo does not offer refunds once services have been rendered. This includes but is not limited to:

  • Services already performed at your request
  • Dispatch fees once a service vehicle has been sent to your location
  • Time-based charges for waiting time at your request

If you have any concerns about service quality, please contact us within 24 hours at support@towmigo.com.

3.3 Website and Payment Management

This website and all payment processing are managed and operated by TowMigo. Payments are securely processed through authorized payment gateways, and all charges will appear under the name TowMigo or its registered payment partners.

4. User Responsibilities

As a user of our Services, you agree to:

  • Provide accurate vehicle information (make, model, year, license plate)
  • Ensure the service location is safe and accessible
  • Have proper ownership or authorization for the vehicle being serviced
  • Remove personal belongings before towing
  • Pay for all services rendered

5. Limitations of Liability

TowMigo shall not be liable for:

  • Pre-existing damage to your vehicle
  • Damage caused by improper vehicle preparation
  • Consequential damages from service delays
  • Loss of personal items left in the vehicle
  • Acts of nature or circumstances beyond our control

Our maximum liability for any service claim is limited to the amount paid for that specific service.

6. Service Limitations

Our services may be subject to:

  • Geographical restrictions based on your location
  • Vehicle type and weight limitations
  • Road and weather conditions
  • Equipment availability

We reserve the right to refuse service at our discretion, particularly in unsafe conditions.

7. Modifications

We may modify these Terms at any time. The updated version will be posted on our website with a new "Last Updated" date. Your continued use of our Services constitutes acceptance of the modified Terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

9. Vendor Terms and Conditions

9.1 Vendor Partnership Agreement

By becoming an authorized TowMigo vendor, you agree to the following terms:

  • Service Standards: Vendors must maintain all required licenses, insurance, and equipment to perform services
  • Response Time: Vendors must respond to dispatch requests within 30 minutes during operational hours
  • Pricing: Vendors agree to TowMigo's standardized pricing structure for all services
  • Payment Terms: Vendor payments will be processed within 7-10 business days after service completion
  • Quality Assurance: Vendors must participate in TowMigo's quality control program

9.2 Vendor Responsibilities

  • Maintain all necessary business licenses and permits
  • Carry adequate liability insurance (minimum ₹20 lakh coverage)
  • Ensure all equipment meets safety standards
  • Provide professional, courteous service to all customers
  • Report all service completions within 1 hour via TowMigo portal

9.3 Vendor Compensation

  • Payment rates are determined by service type and location
  • Additional compensation may apply for special circumstances
  • Disputes must be submitted within 72 hours of service completion
  • Recurring violations may result in partnership termination

9.4 Termination of Agreement

Either party may terminate this agreement with 30 days written notice. TowMigo reserves the right to immediately terminate vendors for:

  • Violation of safety protocols
  • Repeated customer complaints
  • Fraudulent activity
  • Failure to maintain required insurance/licensing

10. General Contact Information

For questions about these Terms or our services, please contact us:

  • Customer Support: support@towmigo.com | +918447274918
  • Vendor Relations: vendors@towmigo.com | +918447274919
  • Legal Inquiries: legal@towmigo.com
  • Address: 123 Service Road, Mumbai, Maharashtra 400001