Refund Policy

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions under which TowMigo ("we," "our," or "us") processes refunds for our roadside assistance and towing services. This Policy is an integral part of our Terms of Service.

By using our services, you agree to the terms outlined in this Policy. We reserve the right to modify this Policy at any time, and such changes will be effective immediately upon posting on our website.

2. Eligibility for Refund

At TowMigo, we strive to provide reliable and timely roadside assistance and towing services. Refunds may be issued under the following specific circumstances:

2.1 Full Refunds

You may be eligible for a full refund in the following cases:

• Service was not rendered due to technician unavailability
• Service was canceled by TowMigo due to unforeseen circumstances
• Duplicate payment was made for the same service
• Technical error resulted in incorrect charging

2.2 Partial Refunds

You may be eligible for a partial refund in the following cases:

• Service provider arrived significantly late (more than 60 minutes) and customer opted to cancel
• Service was partially completed due to unforeseen circumstances
• Promotional discount was not applied correctly

3. Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

• Services already performed at your request
• Dispatch fees once a service vehicle has been sent to your location
• Time-based charges for waiting time at your request
• Delays caused by traffic, weather, or other unavoidable circumstances
• Customer provided incorrect location or vehicle information
• Customer was unavailable at the specified location when service arrived
• Services that could not be completed due to vehicle condition or safety concerns

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us within 24 hours of service completion:

• Email: refunds@towmigo.com
• Phone: +91-8447274918 (Refund Department)
• App: Through the support section in the TowMigo app

Please include the following information in your refund request:

• Your full name and contact number
• Booking ID or invoice number
• Date and time of service
• Detailed reason for the refund request
• Any supporting evidence (photos, screenshots, etc.)

4.2 Refund Review Process

Our team will review your request within 5-7 business days. We may contact you for additional information if needed.

4.3 Refund Approval and Processing

If your refund is approved:

• We will process the refund to your original payment method
• Refunds may take 7-10 business days to reflect in your account
• You will receive a confirmation email once the refund is processed

5. Cancellation Policy

Our cancellation policy is as follows:

To cancel a service, please call us immediately at +91-8447274918. Email cancellations may not be processed in time to prevent dispatch.

6. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate your concern:

6.1 Internal Escalation

Contact our customer relations team at disputes@towmigo.com or +91-8447274919. Please include your refund request reference number.

6.2 External Resolution

If we are unable to resolve your dispute internally, you may approach:

• Consumer helpline: 1915 (National Consumer Helpline)
• Consumer court in your jurisdiction

7. Contact Information

For refund-related inquiries, please contact: