Privacy & Cookie Policy

1. Information TowMigo collects

We collect only information reasonably needed to operate the website, respond to enquiries, and arrange roadside services. Depending on how you use TowMigo, this can include:

• contact details such as your name, phone number, and email address;
• the pickup location, destination, nearby landmark, and GPS location you choose to share;
• vehicle details and a description of the breakdown so appropriate equipment can be arranged;
• booking, quote, payment-status, support, cancellation, and refund records; and
• technical information such as IP address, browser, device type, referring page, and basic site-usage events.

Do not send registration certificates, identity documents, payment card numbers, or other sensitive records unless an authorized TowMigo representative specifically explains why they are required.

2. How we use information

We use information to answer calls and messages, prepare estimates, coordinate an independent service provider, send status updates, support payments and refunds, prevent misuse, maintain service records, improve the website, and comply with legal obligations. We do not sell personal information. We do not use precise breakdown-location data for advertising.

3. Service providers and sharing

When you request assistance, relevant booking details may be shared with the tow operator, technician, payment processor, communications provider, mapping provider, hosting provider, or professional adviser needed to complete or support the request. Providers receive only the information relevant to their role. Information may also be disclosed when required by law, to protect a person in an emergency, or to investigate fraud or security incidents.

4. Cookies, analytics, and Google advertising

Essential storage is used for functions such as remembering your privacy choice. With permission, analytics may help us understand page performance and how visitors navigate the site. TowMigo has applied to Google AdSense. If advertising is approved and enabled, Google and its partners may use cookies, web beacons, IP addresses, or similar identifiers to serve, measure, and protect ads. Depending on your consent and region, ads may be personalized or non-personalized.

Learn how Google uses information from sites that use its services on Google’s partner-sites privacy page. You can also review Google’s advertising technologies and manage Google ad preferences through My Ad Center.

5. Your privacy choices

The cookie banner lets you accept or reject optional storage. You can clear the cookie_consent entry in your browser storage to make the banner appear again. Browser controls can also block or delete cookies. Where applicable, you may ask us to access, correct, or delete personal information, or object to certain processing. We may need to retain limited records when required for fraud prevention, accounting, dispute resolution, or legal compliance.

6. Retention and security

We keep records only as long as reasonably needed for the purpose collected, contractual and accounting requirements, dispute handling, and applicable law. We use access controls and reasonable technical and organizational safeguards. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information.

7. Children and external links

TowMigo’s services are intended for adults who can authorize assistance for a vehicle. We do not knowingly collect personal information from children under 13. The website may link to mapping, payment, social-media, app-store, or other external services. Their privacy practices are controlled by their respective operators.