Refund & Cancellation Policy

At TowMigo, we strive to provide transparent and fair billing. We understand that emergencies are unpredictable, and you may occasionally need to cancel a requested service. Please review our refund guidelines below.

1. Cancellation Before Dispatch

If you cancel your service request before a technician has been dispatched to your location, you are entitled to a 100% full refund of any pre-authorized charges or payments made.

2. Cancellation After Dispatch (Dry Run Fee)

If you cancel your service request after a technician has already been dispatched and is en route to your location, a nominal cancellation fee (Dry Run Fee) will be deducted from your refund. This fee compensates the technician for their time and fuel. The exact fee varies by location and will be communicated to you upon cancellation. The remaining balance will be refunded.

3. Service Completion

Once a service (such as towing, jump-start, tire change, etc.) has been successfully rendered, the charges are non-refundable. If you are dissatisfied with the quality of service provided, please contact our support team to initiate a dispute review.

4. Refund Processing Time

Approved refunds will be processed back to your original method of payment. Depending on your bank or credit card provider, it may take 5 to 7 business days for the credited amount to reflect in your account. For UPI payments, refunds are typically processed within 24 to 48 hours.

5. Dispute Resolution

If you believe you were charged incorrectly or unjustly, please raise a dispute by contacting us at support@towmigo.com with your Booking ID and details of the issue within 7 days of the service date. Our team will review the case and resolve it promptly.